Supervisor Control Center
Call Center HubAllocate incoming orders to telecallers, monitor call confirmation status, and dispatch verified orders to shipping.
Total Orders Pool
12
Across all sales channels
Unassigned Queue
1
Needs agent allocation
In Calling Queue
2
Assigned to telecallers
Confirmed (Ready to Ship)
4
৳11,840.00 COD / Value
Sent to Shipping
2
Dispatched manifests
Call Center Executive Roster
4 of 5 OnlineClick an executive to filter their order workload, or auto-balance unassigned orders
Taskin Ahmed
x101
Sumaiya Akter
x104
Mehedi Hasan
x107
Jannatul Ferdous
x110
Rakibul Islam
x115
| Order & Channel | Customer & Phone | Destination | Items & COD Amount | Assigned Executive | Call Status | Attempts & Notes | Actions | |
|---|---|---|---|---|---|---|---|---|
| ORD-9824 Shopify• 10/1/2026 | Tanvir Ahmed +880 1711-234567 | Dhaka, Dhaka Bangladesh | ৳3,880.00 2 items (bKash) | Unassigned | Calls:0 New online order from Banani. Needs phone confirmation before Steadfast pickup. | |||
| ORD-9823 Facebook• 10/1/2026 | Farhana Rahman +880 1819-876543 | Chattogram, Chattogram Bangladesh | ৳18,450.00 5 items (Card) | TA Taskin Ahmed x101 | Assigned (Queued) | Calls:0 Customer purchased 5 sarees. Confirm whether GEC circle shop or home delivery. | ||
| ORD-9822 Daraz• 10/1/2026 | Md. Rafiqul Islam +880 1912-345678 | Sylhet, Sylhet Bangladesh | ৳4,980.00 3 items (Cash on Delivery (COD)) | SA Sumaiya Akter x104 | In Call Now | Calls:1 Sumaiya is currently on call verifying Sylhet East Bandor shop address. | ||
| ORD-9821 TikTok Shop• 10/1/2026 | Nusrat Jahan +880 1300-554433 | Dhaka, Dhaka Bangladesh | ৳2,580.00 2 items (Nagad) | MH Mehedi Hasan x107 | Confirmed (Ready to Ship) | Calls:1 Customer confirmed Dhanmondi flat number & bKash advance. Cleared for courier dispatch! | ||
| ORD-9820 POS• 10/1/2026 | Shakib Al Hasan +880 1678-901234 | Dhaka, Dhaka Bangladesh | ৳4,800.00 3 items (Card) | JF Jannatul Ferdous x110 | Callback Needed | Calls:1Callback Customer is in a meeting in Gulshan. Requested callback after 5:30 PM. | ||
| ORD-9819 Facebook• 9/30/2026 | Ayesha Siddiqua +880 1552-887766 | Cumilla, Chattogram Bangladesh | ৳1,980.00 1 items (Cash on Delivery (COD)) | TA Taskin Ahmed x101 | Unreachable | Calls:2 Attempt 2: Grameenphone number busy / unreachable. Sent SMS notification. | ||
| ORD-9818 Shopify• 9/30/2026 | Mehzabin Chowdhury +880 1730-112233 | Dhaka, Dhaka Bangladesh | ৳3,040.00 3 items (bKash) | SA Sumaiya Akter x104 | Cancelled by Customer | Calls:1 Customer stated this was an accidental duplicate order on Facebook. | ||
| ORD-9817 Daraz• 9/30/2026 | Arif Hossain +880 1845-667788 | Bogura, Rajshahi Bangladesh | ৳930.00 1 items (Nagad) | MH Mehedi Hasan x107 | Confirmed (Ready to Ship) | Calls:1 Customer confirmed Dhanmondi flat number & bKash advance. Cleared for courier dispatch! | ||
| ORD-9816 Shopify• 9/30/2026 | Sadia Islam +880 1968-334455 | Khulna, Khulna Bangladesh | ৳7,880.00 2 items (bKash) | MH Mehedi Hasan x107 | Sent to Shipping | Calls:1 Manifest batch generated & handed over to Steadfast Courier rider. | ||
| ORD-9815 Facebook• 9/30/2026 | Kazi Nahian +880 1799-445566 | Rajshahi, Rajshahi Bangladesh | ৳2,880.00 2 items (Rocket) | JF Jannatul Ferdous x110 | Confirmed (Ready to Ship) | Calls:1 Confirmed Rajshahi University campus delivery gate. |